Refund policy

Returns

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To launch a refund request, complete the customer support form here.

Refunds (if applicable)

Once your request is received, we will notify you of the approval of your refund.

Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@hearandplay.com.

Exchanges (if applicable)

If you would like to exchange one product for an equally priced product, please complete the customer support form here.

Affirm Financing: If one or more items in your order has an extended ship date, your loan payment(s), including interest, may be due before the merchant ships all of the items. Please note that you may not receive a rebate of any interest that may have already accrued on an amount that later gets refunded. Click here to learn more about how it works.